Frequently Asked Questions
Everything you need to know about your next designer art piece.
How long will it take for my order to ship?
Standard orders typically process within 2-3 business days. Once shipped, domestic delivery usually takes 5-7 business days, while international shipping varies by destination.
What is your return policy for limited edition items?
We accept returns on most items within 30 days of purchase, provided they are in original, unopened packaging. Please note that 'blind box' items cannot be returned once the foil seal is broken.
Do you offer international shipping?
Yes, we ship our designer toys and apparel globally. Shipping costs and import duties are calculated at checkout based on your specific location and order weight.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. We also offer installment-based payments through Sezzle for qualifying orders.
Are the products authentic Kidrobot releases?
Absolutely. Every item sold on our official website is a 100% authentic Kidrobot product, often featuring collaborations with world-renowned artists and brands.